FRINGEMORPHS TERMS AND CONDITIONS
LIVE ANIMAL SHIPPING & GUARANTEE
Once payment has been received you can schedule to have your Crested Gecko(s) shipped by contacting us at orders@fringemorphs. We ship via FedEx Priority Overnight. Our shipping days are Monday-Thursday and we will only ship your Crested Gecko when day and nighttime temperatures are between 38 and 85 degrees. If weather conditions do not permit shipping we will hold onto your Crested Gecko at no additional charge until conditions improve. In most cases your shipment will arrive by 10:30am but if you live in a remote area delivery could be later in the day.
NOTE: Shipments must be scheduled at least 1 business day in advance.
Always make sure to double check the shipping information you provide when ordering from us. In addition to your address we require your email and daytime phone number. This information is required for FedEx Live Animal Shipments. If a wrong shipping address is provided our LIVE ARRIVAL & 7-DAY HEALTH GUARANTEE is void.
SHIPPING TO A FEDEX STAFFED OFFICE
We can ship to a FedEx staffed office at your request. It is your responsibility to make sure they will accept live animal shipments beforehand. FedEx Office & Print and FedEx Kinkos locations WILL NOT accept live animal shipments. Geckos delivered to a FedEx office need to be picked up within (1) hour of delivery. If the package gets rejected by your FedEx office or you fail to pick up your gecko(s) within (1) hour of delivery our LIVE ARRIVAL & 7-DAY HEALTH GUARANTEE is void.
FedEx Priority Overnight Shipping
$45 Flat Rate
All geckos, regardless of how many you order, ship for just $45 to anywhere in the Continental United States. We do not ship to Alaska, Hawaii, or internationally.
Correct Shipping Information Must Be Provided!
Always make sure to double check the shipping information you provide when ordering from us. We are not responsible if the shipment information you provided is incorrect. In addition to your address we require your email and daytime phone number. This information is required for FedEx Live Animal Shipments.
NOTE: We require confirmation that someone will be there to receive the shipment at the time of the first delivery attempt. We cannot guarantee live animal delivery when the gecko has been trucked around on the back of a hot or cold UPS truck all day! NOTE: We do not offer net terms. All orders must be paid in full before we will ship out your order.
7-DAY HEALTH GUARANTEE
Your Crested Gecko is guaranteed to be 100% healthy for a full seven days after delivery.
If your Crested Gecko exhibits any signs of poor health within the seven day period please contact us within 24 hours so that we can try and help remedy the issue before it’s too late. Failure to do so will VOID our guarantee.
Death Due to Improper Care and Feeding is Excluded
Proper diet and housing is crucial when caring for a Crested Gecko. A varied diet of Repashy Crested Gecko MRP and crickets/roaches dusted with calcium is strongly recommended. We do not guarantee your Crested Gecko will eat or grow well on a poor diet. If you fail to provide your gecko with proper nutrition, housing or keeping it in the right temperature range it will VOID our guarantee. Please do your research on how to house this species before buying from us. We have no control over how the geckos will be looked after or to what diseases or parasites they might be exposed to once it leaves our facility. Because of this, we can only guarantee the gecko to be healthy for seven days.
It is very rare but geckos can drop their tails during shipping. They can also drop their tails when stressed and sometimes for no apparent reason at all. It is a natural occurrence and it has no effect on their health or breeding ability. We are not responsible and no compensation will be given if your gecko drops its tail during or after shipping.
LIVE ANIMAL REPLACEMENT PROCEDURE/POLICY
The health of the geckos we breed and sell are of the utmost importance to us. In the highly unlikely event that your Crested Gecko arrives in bad shape or deceased you must contact us immediately. If the gecko is still alive we can help remedy the problem before it's too late. If the gecko arrived dead we require digital pictures be sent to within 4 hours of delivery. If we determine your claim to be valid we will help find a suitable replacement gecko for you. We do not issue refunds under any circumstances. The buyer is responsible for all shipping charges associated with replacements.
A replacement animal(s) must be requested, shipped and received by the customer within 90 days of the original ship date. Health claims exceeding 90 days will be considered null and void, no exceptions.
All Gecko Purchases are Final
We do not offer refunds under any circumstances, no exceptions. Only order if you are 100% sure you have done your research and can afford to care for the gecko properly.
PAYMENT PLANS AND PLACING A GECKO ON HOLD
Two week payment plans on Crested Geckos under $300
A $25.00 non-refundable down payment gives you the ability to put any Crested Gecko on hold. We will hold your gecko for up to two weeks, at which time full payment is due. If payment is not made in full by the end of the two weeks we will put the Crested Gecko back up for sale and you will forfeit your down payment.
One month payment plans on Crested Geckos over $300
A 25% non-refundable down payment gives you the ability to put any Crested Gecko on hold. We will hold your gecko for up to one month, at which time full payment is due. If payment is not made in full within the one month period we will put the Crested Gecko back up for sale and you will forfeit your down payment.
Under no circumstances are any payments received refundable.
YOU ARE AGREEING TO THESE POLICIES WHEN ORDERING A CRESTED GECKO FROM US